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Caregiver’s Resource Helpline is a sponsor driven alternative advertising voice information service, promoting easy access, 24 hours a day, to practical “how to” information, professional guidance and the emotional reassurance needed to help plan and manage the care of an aging family member.  

The Caregiver’s Resource Helpline targets your message to the growing number of seniors and adults with elderly parents, involved in the care of an aging family member.  Often unprepared, their greatest challenge is to know what resources are available, how to find them and what to do with them.  The Caregiver’s Resource Helpline shortens the learning curve and equips them with effective guidance, advice and reliable resources to help problem-solve the most challenging caregiver situation.  Ideal users of the Caregiver’s Resource Helpline are:

How does it work?

Seamlessly!  Common applications through IVR (Interactive Voice Response) easily allows programming of phone lines to link.  This enables a user to promote an existing number or a newly assigned toll-free number. Callers to the Caregiver's Resource Helpline first hear your “Welcome Message” then select from the menu to listen to customized pre-recorded messages (up to 5) and the Programs and Topics of Interest on the Caregiver’s Resource Helpline.  Callers can:  

	Callers simply pick up the phone 24 hours a day
	Listen to safe and practical “how to” information about caring for an aging family member
	Connect to a growing network of  resources and services
	Talk "live" to subscriber and/or advertise representative for consultation
	during normal business hours

Features and Benefits 

	Operating 24 hours/7 days a week provides convenient access to professional guidance
	Direct-connect enables callers to speak "live" to a representative or leave a

           voice mail message.

	Fax on Demand enables callers to receive printed information
	Customized “Welcome Message” and pre-recorded messages promotes

           service and brand development

24 hour access

	Caregivers do not self-identify
	Caregivers want practical “how to” information
	Caregivers want to find information quickly, when they need it.
	Communications must have a creative appeal, making an emotional connection

Source: Centers for Medicare &  Medicaid Services

Potential Users - 24 hour access offers a great complement for use by: 

	Area Agency on  Aging
	Churches
	Faith-Based Organizations
	Synagogues
	United Way Agencies
	Hospitals Discharge Planning  Departments
	Employers
	Senior Citizen Organizations
	Information and Referral Services
	Retirement Associations

Programs and Topics of Interest

1. Physical & Mental Conditions of Aging - Typically, in later life there is a strong association with several chronic health conditions that can affect physical and mental health.

1. Vision & Hearing
2. Taste, Smell & Touch
3. Help With Eating
4. Maintaining An Active Mind
5. Dealing With Confusion

2.  Living Arrangements - When caring for an aging family member nearby or from a distance, making the most appropriate living arrangements requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment. 

     6.   Exploring Housing Options
     7.   Long Distance Caregiving
     8.   Locating Community Resources
     9.   Choosing A Nursing Home
    10.  Subacute Nursing Home Care
    11.  Safety In The Home
    12.  Dealing With Medication

3.  Financial & Legal Assistance - Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. You'll learn about longterm care insurance, sources for paying medical expenses and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.

     13. Help For Medical & Longterm Care
     14. Medicare
     15. Medicaid
     16. Help With Income & Housing Expenses
     17. Legally Protecting Your Family Member
     18. Protecting Your Family Member's Assets
     19. Getting Private Insurance
     20. Wills & Living Wills

4.  Self Help For The Caregiver - Informal caregiving is a challenging, yet rewarding experience. Understanding how to balance responsibilities by taking care of your needs and involving others helps manage the natural stress and isolation of being a caregiver.

    21. Taking Charge
    22. Maintaining A Positive Attitude
    23. Determining Your Family's Needs
    24. Dealing With Professionals
    25. Involving The Family
    26. Avoiding Burnout

5. Dealing With Changes - Change is the most predictable aspect of caregiving. You can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience.

    27. Dealing With Your Feelings
    28. Changing Family Roles
    29. Avoiding Isolation
    30. Recognizing Changes
    31. Planning For Difficult Situations
    32. Planning For Death

  FREE!

Senior Approved CareCentral

Create your own personalized website to provide friends and families with a central hub to keep in touch, stay informed, and share support during important events in your life.

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