Subscription Service
Caregiver’s
Resource Helpline is an automated voice-information service promoting easy
access to practical “how to” information, professional guidance and
the emotional reassurance needed to help plan and manage the care of an
aging family member.
Often
unprepared, a caregiver’s greatest challenge is knowing what resources
are available, how to find them and what to do with them. The Caregiver’s
Resource Helpline shortens the learning curve and equips
caregivers with effective guidance, advice and selected resources
from the Directory
of Resources and Services.
How
does it work?
Seamlessly!
Common applications through IVR (Interactive Voice Response) easily
allows programming of phone lines to link. This enables a user to
promote an existing number or a newly assigned toll-free number.
Callers to the Caregiver's Resource Helpline first hear your “Welcome Message”
then select from the menu to listen to customized pre-recorded messages (up to 5) and the Programs and
Topics of Interest on the Caregiver’s Resource Helpline.
Callers can:
- Callers simply
pick up the phone 24 hours a day
- Listen to safe and practical “how to” information about caring
for an aging family member
- Connect to a
growing network of resources
and services
- Talk "live" to
subscriber and/or advertise representative for
consultation
during
normal business hours
Features
and Benefits
- Operating
24 hours/7 days a week provides convenient access to professional guidance
- Direct-connect
enables callers to speak "live" to a representative or
leave a
voice mail message.
- Fax
on Demand enables callers to receive printed information
- Customized
“Welcome Message” and pre-recorded messages promotes
service and
brand development
Programs
and Topics of Interest
1. Physical & Mental Conditions of Aging - Typically, in later life there is a strong association with several chronic health conditions that can affect physical and mental health.
- Vision & Hearing
- Taste, Smell & Touch
- Help With Eating
- Maintaining An Active Mind
- Dealing With Confusion
2. Living Arrangements - When caring for an aging family member nearby or from a distance, making the most appropriate living arrangements requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment.
6. Exploring Housing Options
7. Long Distance Caregiving
8. Locating Community Resources
9. Choosing A Nursing Home
10. Subacute Nursing Home Care
11. Safety In The Home
12. Dealing With Medication
3. Financial & Legal Assistance - Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. You'll learn about longterm care insurance, sources for paying medical expenses and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.
13. Help For Medical & Longterm Care
14. Medicare
15. Medicaid
16. Help With Income & Housing Expenses
17. Legally Protecting Your Family Member
18. Protecting Your Family Member's Assets
19. Getting Private Insurance
20. Wills & Living Wills
4. Self Help For The Caregiver - Informal caregiving is a challenging, yet rewarding experience. Understanding how to balance responsibilities by taking care of your needs and involving others helps manage the natural stress and isolation of being a caregiver.
21. Taking Charge
22. Maintaining A Positive Attitude
23. Determining Your Family's Needs
24. Dealing With Professionals
25. Involving The Family
26. Avoiding Burnout
5. Dealing With Changes - Change is the most predictable aspect of caregiving. You can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience.
27. Dealing With Your Feelings
28. Changing Family Roles
29. Avoiding Isolation
30. Recognizing Changes
31. Planning For Difficult Situations
32. Planning For Death
Learn more...
