The Caregiver's Resource
Helpline for Hospitals is available as a monthly subscription
service. Designed to complement the role of the hospital discharge
social worker and/or nurse case manager, 24 hours a day, this service helps to educate the elderly
patient and family members about the hospitals discharge planning
process.
Upon admission to the hospital, patients and family members are given
referral information to call the Caregiver's Resource Helpline. This
is an opportunity to learn about the hospital's discharge planning process
and engage the patient and family in planning for the patients return home
or to other care facilities.
Patient satisfaction is considered an important outcome measure in a
managed care environment faced with escalating health care costs,
shortened lengths of hospital stay and competition among acute care
hospitals. Promoting the Caregiver's Resource Helpline can make a
value-added difference!
Key Benefits for Patient and Family
- Better understanding of discharge planning
- Better preparation and increased confidence
- Smoother transition from hospital
Key Benefits for Hospital and Discharge Planning
Department
- Promote early identification and assessment of patient's needs
- Higher rating of caregiver and patient satisfaction
- Improved cost containment
How does it work?
Seamlessly!
Common applications through IVR (Interactive Voice Response)
integrated technology allows us to receive calls forwarded from your main
phone number to the toll-free number of the Caregiver’s Resource
Helpline. Or we will assign a
toll-free number for you to promote.
Callers
first hear your “Welcome Message” and select from a menu of Discharge
Planning topics, listen to your customized pre-recorded messages (up to 5)
and/or the Programs and Topics of Interest on the Caregiver’s Resource
Helpline. Callers can:
- Simply pick up the phone 24 hours a day
- Listen to safe and
practical “how to” information about discharge planning process
and caring for an aging family member
- Connect to a developing
network of advertisers
in the
Directory
of Resources and Services.
Menu
of Discharge Planning Topics
- What is Discharge Planning?
- Developing Your Discharge Plan
- Role of the Discharge Planner
- Options for Hospital Aftercare
- What about Hospice?
- Role of the Doctor
- What about Financial Matters?
- Summary of Discharge Planning Process
Programs
and Topics of Interest
1. Physical & Mental Conditions of Aging - Typically, in later life there is a strong association with several chronic health conditions that can affect physical and mental health.
- Vision & Hearing
- Taste, Smell & Touch
- Help With Eating
- Maintaining An Active Mind
- Dealing With Confusion
2. Living Arrangements - When caring for an aging family member nearby or from a distance, making the most appropriate living arrangements requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment.
6. Exploring Housing Options
7. Long Distance Caregiving
8. Locating Community Resources
9. Choosing A Nursing Home
10. Subacute Nursing Home Care
11. Safety In The Home
12. Dealing With Medication
3. Financial & Legal Assistance - Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. You'll learn about longterm care insurance, sources for paying medical expenses and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.
13. Help For Medical & Longterm Care
14. Medicare
15. Medicaid
16. Help With Income & Housing Expenses
17. Legally Protecting Your Family Member
18. Protecting Your Family Member's Assets
19. Getting Private Insurance
20. Wills & Living Wills
4. Self Help For The Caregiver - Informal caregiving is a challenging, yet rewarding experience. Understanding how to balance responsibilities by taking care of your needs and involving others helps manage the natural stress and isolation of being a caregiver.
21. Taking Charge
22. Maintaining A Positive Attitude
23. Determining Your Family's Needs
24. Dealing With Professionals
25. Involving The Family
26. Avoiding Burnout
5. Dealing With Changes - Change is the most predictable aspect of caregiving. You can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience.
27. Dealing With Your Feelings
28. Changing Family Roles
29. Avoiding Isolation
30. Recognizing Changes
31. Planning For Difficult Situations
32. Planning For Death
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