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The Caregiver's Resource Helpline for Hospitals is available as a monthly subscription service.  Designed to complement the role of the hospital discharge social worker and/or nurse case manager, 24 hours a day, this service helps to educate the elderly patient and family members about the hospitals discharge planning process.

Upon admission to the hospital, patients and family members are given referral information to call the Caregiver's Resource Helpline.  This is an opportunity to learn about the hospital's discharge planning process and engage the patient and family in planning for the patients return home or to other care facilities.   

Patient satisfaction is considered an important outcome measure in a managed care environment faced with escalating health care costs, shortened lengths of hospital stay and competition among acute care hospitals.  Promoting the Caregiver's Resource Helpline can make a value-added difference!

Key Benefits for Patients and Family

	Better understanding of discharge planning
	Better preparation and increased confidence
	Smoother transition from hospital

Key Benefits for Hospital and Discharge Planning Department

	Promote early identification and assessment of patient's needs
	Higher rating of caregiver and patient satisfaction
	Improved cost containment

How does it work?

Seamlessly!  Common applications through IVR (Interactive Voice Response) integrated technology allows us to receive calls forwarded from your main phone number to the toll-free number of the Caregiver’s Resource Helpline.  Or we will assign a toll-free number for you to promote.  

Callers first hear your “Welcome Message” and select from a menu of Discharge Planning topics, listen to your customized pre-recorded messages (up to 5) and/or the Programs and Topics of Interest on the Caregiver’s Resource Helpline.  Callers can:

	Simply pick up the phone 24 hours a day
	Listen to safe and practical “how to” information about discharge planning process and caring for an aging family member
	Connect to a developing network of  advertisers in the

Features and Benefits

24 hour operation delivers patient and family support for:

	professional guidance and answers to some of the most common concerns of discharge planning process caring for an aging family member
	receive faxed information about your hospital discharge planning process
	leave a return message
	connect directly with discharge planning department during

           normal hours of operation

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Programs of Interest

          Topics of Interest

1. Physical & Mental   Conditions of Aging

Track  1-Vision and Hearing,

Track  2-Taste, Touch & Smell

Track  3 Help With Eating

Track  4 Maintaining an Active Mind

Track  5 Dealing With Confusion

2. Living Arrangements

Track  6 Exploring Housing Options

Track  7 Long Distance Caregiving

Track  8 Locating Community Resources

Track  9 Choosing a Nursing Home

Track 10 Subacute Nursing Home Care

Track 11 Safety in the Home

Track 12 Dealing With Medication  

3. Financial & Legal Assistance

Track 13 Help for Medical and Longterm Care

Track 14 Medicare

Track 15 Medicaid

Track 16 Help With Income and Housing Expenses

Track 17 Legally Protecting Your Family Member

Track 18 Protecting Your Family Member's Assets

Track 19 Getting Private Health Insurance

Track 20 Wills and Living Wills

4. Self Help For The Caregiver

Track 21 Taking Charge

Track 22 Maintaining a Positive Attitude

Track 23 Determining Your Family's Needs

Track 24 Dealing With Professionals

Track 25 Involving the Family

Track 26 Avoiding Burnout

5. Dealing With Changes

Track 27 Dealing With Your Feelings

Track 28 Changing Family Roles

Track 29 Avoiding Isolation

Track 30 Recognizing Changes

Track 31 Planning for Difficult Situations

Track 32 Planning for Death

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