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Caregiver's
Resource Helpline
Instructions
Toll-Free
888-774-9245 |
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Remember how easy
it use to be to just pick up a phone to get information.
Call now and listen to answers dealing with the most common concerns
of caring for an aging family member. You'll also be able to
consult with a growing list of resources to help you deal with the
most challenging caregiver situation.
The
Caregiver’s Resource Helpline provides you with professional
guidance practical
“how to” information and listing of resources in an easy to
listen format to help plan and manage your care of an aging
family member.
How
does the service work?
Simply, dial 1-888-774-9245.
At any time, while you are listening to the main menu, first
select one of the
Programs of Interest and then select a related Topics of Interest
listed below.
For example, while you are listening to the main menu
press extension “1”
for Program of Interest, Physical and Mental Conditions of Aging
then press extension “4”
for the related Topic of Interest, Maintaining an Active Mind.
Listen to the Topic of Interest and when
you’re ready to select another Program and Topic of Interest you
must press “0” (zero) to return to the main menu.
Press “#” to repeat the recorded message. You may press
“411”, at any time, for the
Directory of Resources and
Services.
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Caregiver's
Resource Helpline Reference Guide
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Ext. |
Programs of Interest |
Ext. |
Topics of Interest |
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1 |
Physical and Mental & Conditions of Aging
Typically, in later life there is a strong association with several chronic health conditions that can affect physical and mental health. |
1 |
Vision and Hearing |
| 2 |
Taste,
Touch and Smell |
| 3 |
Help
With Eating |
| 4 |
Maintaining
an Active Mind |
| 5 |
Dealing
With Confusion |
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2 |
Living Arrangements
When caring for an aging family member nearby or from a distance, making the most appropriate living arrangements requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment.
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1 |
Exploring
Housing Options |
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2 |
Long
Distance Caregiving |
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3 |
Locating
Community Resources |
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4 |
Safety In
The Home |
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5 |
Dealing With
Medication |
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221 |
Choosing A
Nursing Home |
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222 |
Subacute
Nursing Home Care |
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3 |
Financial
& Legal Assistance
Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. You'll learn about longterm care insurance, sources for paying medical expenses and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.
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1 |
Help For
Medical & Long-term Care |
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2 |
Medicare
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3 |
Medicaid
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4 |
Help With
Income & Housing Expenses |
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5 |
Legally
Protecting Your Family Member |
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331 |
Protecting
Your Family Member's Assets |
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332 |
Getting
Private Insurance |
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333 |
Wills
& Living Wills |
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4 |
Self
Help For The Caregiver
Informal caregiving is a challenging, yet rewarding experience. Understanding how to balance responsibilities by taking care of your needs and involving others helps manage the natural stress and isolation of being a caregiver.
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1 |
Taking
Charge |
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2 |
Maintaining
A Positive Attitude |
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3 |
Determining
Your Family's Needs |
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4 |
Dealing With
Professionals |
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5 |
Involving
The Family |
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441 |
Avoiding
Burnout |
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5 |
Dealing With Changes
Change is the most predictable aspect of caregiving. You can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience.
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1 |
Dealing With
Your Feelings |
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2 |
Changing
Family Roles |
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3 |
Avoiding
Isolation |
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4 |
Recognizing
Changes |
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5 |
Planning For
Difficult Situations |
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555 |
Planning
For Death |
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Note: This service is not intended to diagnose or
treat an illness. Always
check with your doctor or other health professional. |
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Directory of
Resources and Services Categories
Often unprepared, a caregiver’s greatest
challenge is knowing what resources are available; how to
find them and what to do with them. With so many
choices, caregivers want practical "how to"
information and resources; and want to find it when they
need it, quickly!
Meeting the need, the Directory is opened to a
limited number of
select businesses. Only three (3) senior service or
business providers are listed in each
category. We seek businesses offering the highest quality of
value and service to refer to our callers. In response
to each inquiry, the caller is provided with up to
three business referrals to help them deal with
a particular caregiving concern. |
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Adult Day Centers
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Adult day care centers provide care and
companionship, for seniors who need assistance
or supervision during the day. The program
offers relief to family members or caregivers
and allows them the freedom to go to work,
handle personal business or just relax while
knowing their relative is well cared for and
safe. Generally, the goals of the programs are
to delay or prevent institutionalization by
providing alternative care to enhance
self-esteem and to encourage socialization.
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Alzheimer and Dementia
Care -
Alzheimer’s disease is an irreversible progressive brain disease that slowly destroys
memory and thinking skills and eventually the
ability to carry out the simplest tasks of daily
living. In most people with AD, symptoms first
appear after age 60. Symptoms begin with loss
of memory and rational thinking and usually
progress to total disability over a number of
years. Its effects are mainly on the mind not
the physical body.
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Assisted Living
Communities,- A special
combination of housing, personal services and
health care designed to respond to the
individual needs of those who require help with
Activities of Daily Living. Care is provided in
a professionally managed group living
environment and usually includes private
occupancy units, three meals a day, 24-hour
staff availability to meet the individual's
scheduled, and unscheduled needs and some
medical care.
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Caregiver Support and
Education - Day to day people
involved in the care of an aging family member,
need professional guidance and "how to"
information, to manage their roles and
responsibilities. Generally, support and
education for caregivers is available through
books, video, cd, resource kits, helplines, websites, etc.
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Continuing Care
Communities - Continuing Care
Communities allow seniors to "age in place,"
with flexible accommodations which are designed
to meet their health and housing needs as these
needs change over time. Residents entering
Continuing Care Communities sign a long-term
contract that provides for housing, services and
nursing care, usually all in one location,
enabling seniors to remain in a familiar setting
as they grow older. If a resident becomes ill,
they can temporarily transfer to the nursing
unit, at no extra cost, and maintain an
independent living apartment, if appropriate.
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Eldercare Attorney
- Elder law attorneys focus on the legal
needs of the elderly, and work with a variety of
legal tools and techniques to meet the goals and
objectives of the older client. The elder law
practitioner handles general estate planning
issues and counsels clients about planning for
incapacity, with alternative decision making
documents. Locating the appropriate type of
care, including nursing home care coordinating
private and public resources to finance the cost
of care and working to ensure the client's
right to quality care are all part of the elder
law practice.
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Eldercare Planning
- Eldercare Planning can help seniors maintain
their important decision-making roles throughout
their lives. This may include getting
answers to questions such as
Where does the elder want to live? What
financial resources are available? How does the
elder want health decisions made? Is a
Guardian or Conservator necessary? What
arrangements should be made when the elder dies?
Elder law attorneys focus on these and other
related issues to help in the care of an aging
family member.
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Estate Planning
- Estate Planning is the process of planning for
what will happen to a person's property after
the person's death. Estate planning often
requires the services of an attorney. Estate
planning is the process of accumulating and
disposing of an estate
to maximize the goals of the estate
owner. The various goals of estate planning
include making sure the greatest amount of the
estate passes to the estate owner's intended
beneficiaries, often including paying the least
amount of taxes and avoiding or
minimizing probate court involvement.
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Financial Planning
- When it comes to elder care, financial
concerns are sometimes the biggest concerns,
even dictating health care, long-term care and
other important issues. That's because you
can't provide any of that care without money.
Many personal financial planners and elder law
attorneys are well versed in planning issues of
the elderly. They can offer advice on financial
strategies for retirement and paying for elder
care. Professionals can also address investment
and wealth transfer questions. While the cost of
these professionals can be high, it is often
offset by the ability to save money in the
future.
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Geriatric Care Management
- A Geriatric Care Managers is a health and
human services specialist who helps families
caring for an elderly loved one. Trained
professionals in long-term care planning, social
work, or psychology, with a specialized focus on
issues related to aging and elder care. For
example, they can conduct care-planning
assessments, screen, arrange, and monitor
in-home help and provide short or long-term
eldercare assistance for those engaged in local
or long distance caregiving, review financial,
legal, or medical issues and offer referrals to
geriatric specialists.
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Home Health Care
- Home health care
is recognized as an increasingly important
alternative to hospitalization or care in a
nursing home for patients who do not need 24
hour day professional supervision. Many people
find it possible to remain at home for the
entire duration of their illness or at least to
shorten their hospital stay. In many cases
readmission to the hospital can be prevented or
delayed. A variety of health services are
provided in a home health care program in the
patient's home, under the direction of a
physician.
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Hospice and Palliative
Care - Hospice and Palliative Care
addresses the physical, spiritual, emotional,
psychological, social, financial and legal needs
of the dying patient and his/her family. A
concept that refers to enhancing the dying
person's quality of life. Hospice care can be
given in the home, a special hospice facility or
a combination of both. Palliative care is NOT
the same as hospice care. Palliative care may be
provided at any time during a person`s illness,
even from the time of diagnosis. And, it may be
given at the same time as curative treatment.
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Independent Living Communities
- Independent Living communities offer an
excellent option for those who are still very
active, however, they may not be able to maintain
their home anymore due to finances, physical
maintenance, etc. They are similar to any apartment
or single family development but they are equipped
with special services such as security. They are
most often community based and include various
activities for seniors to enjoy. They are
significant for allowing seniors to remain active
and social as they age.
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Investment Advisory Service
- Particularly now the most wise
investors know that the ups and downs of financial
markets cannot be effectively timed. That’s where
the insight of a professional advisor can help. He
or she recognizes the important role that asset
allocation, diversification and a long-term focus
play in achieving investment goals.
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Long-Term Care Insurance
- Long-Term care insurance coverage can vary widely.
Some policies may cover only nursing home care.
Others may include coverage for a whole range of
services. Like care in an adult day care
center, assisted living, medical equipment, and
formal and informal home care. Long-Term care
insurance premiums vary depending on your age,
health status when you buy the long-term care
insurance policy and how much insurance you want.
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Long Term Care Planning
- Choosing long-term care is a very important
decision. You should plan and think about
long-term care before you need care or before a
crisis occurs. Planning ahead allows you the
time to talk to your doctor about your health and
any problems you may be having. It is also
very important to talk to your family about the
long-term care services you might need one day, how
much they may cost and how you will pay for them.
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Medication Services
– Medication services range from calls made by
agencies to an elderly person to check up on them,
and offer reassurance, medical prescriptive services
offering discounts on their medication, to a drug
store pharmacy. Managing medication is
critical to effectively caring for an elderly loved
one.
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Medical/Non-Medical Healthcare
- Homemaker service is extended to individuals who
are unable to perform day to day household duties,
and have no one available to assist them. Services
include light housekeeping, laundry, limited
personal care, grocery shopping, meal preparation,
and shopping assistance.
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Medical Supplies/Home Modification
– This can involve durable medical equipment to home
modification, all designed to increase adaptation to
the living environment. A range of products and
technology designed to help elders or people with
disabilities lead more independent lives. Examples
include special telephones for people with hearing
impairments, walking aids, elevated toilet seats,
communication devices, etc.
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Nursing Homes -
Nursing homes offer round-the-clock care if someone
is too sick to live on their own, or if they need to
recover after having an illness or operation. Some
people stay for a short time in a nursing home and
then go home. Other people may be sicker and need
more care for longer. Nursing homes are licensed by
the state to provide nursing care, personal care and
medical services. They provide meals, do your
laundry and housekeeping. Finally, nursing
homes offer different kinds of activities like art
classes and religious services to help residents
socialize and make it a place they can call home.
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Pre-Planning Memorial
Services - Since life comes with many
uncertainties, a growing number of people have begun
pre-planning their funerals, primarily to ease the
burden of their death on their families. At first,
this concept seems a little unsettling because
people do not like to think about death, much less
their own. However, people are beginning to
recognize that making funeral arrangements while
still dealing with the death of a loved one, is a
very difficult experience. As a result, many men and
women, of all ages, are making prior arrangements so
that there are no questions and no decisions to make
whenever that time comes.
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Real Estate Services
- A Seniors Real Estate Specialist (SRES) is a real
estate agent who specializes in helping the elderly
transition to a new location. The specialist has
been trained to recognize the special needs of
seniors and understand the various living
arrangements available to older people. Most of
these specialists concentrate on selling the
property and do not directly provide relocation
services but they will arrange for companies, individuals or advisors who can provide these other
services.
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Reverse Mortgage
- A financial instrument that enables elderly
homeowners to convert the equity in their homes to
monthly income or a line of credit. Give up
title or take on a new monthly mortgage payment.
Reverse mortgages can be a good way for seniors to
finance long term care needs and gain immediate
access to needed capital.
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Rehabilitation Facilities
- Rehabilitation hospitals provide a
multidisciplinary approach to goal setting, planning
and delivery of patient care. The treatment team may
include physicians, nurses, physical therapists,
occupational therapists, speech therapists,
respiratory therapists, social services,
psychological services and orthotic/prosthetic
services. Nursing care is available 24-hours-a-day.
Therapies are provided throughout the day.
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Senior Relocation Services
- From packing a senior's belongings to assisting
older adults and their families with the emotional
and physical aspects of relocation or aging in
place. A Senior Move Manager is the professional
to call. They will provide the organization,
sorting, move management and resettlement services
you need.
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Transportation -
Services that provide
door-to-door transportation for people who may be
elderly or disabled, who do not have private
transportation and who are unable to utilize public
transportation to meet their needs. Also involves
specialized
transportation, such as a wheelchair accessible van,
for seniors and other people with disabilities.
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