Caregiver's Resource Helpline of Tampa Bay

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We're proud of our Senior Approved "certification" rating customer satisfaction at 90% or higher

 
 

Caregiver's Resource Helpline

Instructions

Toll-Free 888-774-9245

Remember how easy it use to be to just pick up a phone to  get information.  Call now and listen to answers dealing with the most common concerns of caring for an aging family member.  You'll also be able to consult with a growing list of resources to help you deal with the most challenging caregiver situation.  

The Caregiver’s Resource Helpline provides you with professional guidance practical “how to” information and listing of resources in an easy to listen format to help plan and manage your care of an aging family member.

How does the service work?  

Simply, dial 1-888-774-9245.  At any time, while you are listening to the main menu, first select one of  the Programs of Interest and then select a related Topics of Interest listed below.  

For example, while you are listening to the main menu press extension “1” for Program of Interest, Physical and Mental Conditions of Aging then press extension “4” for the related Topic of Interest, Maintaining an Active Mind.  

Listen to the Topic of Interest and when you’re ready to select another Program and Topic of Interest you must press “0” (zero) to return to the main menu.  Press “#” to repeat the recorded message.  You may press 411”, at any time, for the Directory of Resources and Services.  

 
 

Caregiver's Resource Helpline Reference Guide

 

Ext. Programs of Interest Ext. Topics of Interest

1

Physical and Mental & Conditions of Aging  

 

Typically, in later life there is a strong association with several chronic health conditions that can affect physical and mental health.

1 Vision and Hearing
2 Taste, Touch and Smell
3 Help With Eating
4 Maintaining an Active Mind
5 Dealing With Confusion
2

Living Arrangements  

 

When caring for an aging family member nearby or from a distance, making the most appropriate living arrangements requires knowledge of housing options, awareness of community resources and assurance that your aging family member is in a safe environment. 

1 Exploring Housing Options
2 Long Distance Caregiving
3 Locating Community Resources
4 Safety In The Home
5 Dealing With Medication
221 Choosing A Nursing Home
222 Subacute Nursing Home Care
3

Financial & Legal  Assistance

 

Making informed financial and legal decisions are critical to successfully managing the affairs of an aging family member. You'll learn about longterm care insurance, sources for paying medical expenses and federal benefits such as Social Security, SSI, Medicare and Medicaid. Discover strategies for protecting your family member and his/her assets.

1 Help For Medical & Long-term Care
2 Medicare
3 Medicaid
4 Help With Income & Housing Expenses
5 Legally Protecting Your Family Member
331 Protecting Your Family Member's Assets
332 Getting Private Insurance
333 Wills & Living Wills
4

Self Help For The Caregiver  

 

Informal caregiving is a challenging, yet rewarding experience. Understanding how to balance responsibilities by taking care of your needs and involving others helps manage the natural stress and isolation of being a caregiver.

1 Taking Charge
2 Maintaining A Positive Attitude
3 Determining Your Family's Needs
4 Dealing With Professionals
5 Involving The Family
441 Avoiding Burnout
5

Dealing With Changes

 

Change is the most predictable aspect of caregiving. You can expect to have strong feelings as you manage the role and responsibilities of caring for an aging family member. Coping with these changes successfully is the key to having a fulfilling and satisfying caregiving experience.

1 Dealing With Your Feelings
2 Changing Family Roles
3 Avoiding Isolation
4 Recognizing Changes
5 Planning For Difficult Situations
555 Planning For Death

Note: This service is not intended to diagnose or treat an illness.  Always check with your doctor or other health professional.

 

 

Directory of Resources and Services Categories

Often unprepared, a caregiver’s greatest challenge is knowing what resources are available; how to find them and what to do with them.  With so many choices, caregivers want practical "how to" information and resources; and want to find it when they need it, quickly! 

Meeting the need, the Directory is opened to a limited number of select businesses.  Only three (3) senior service or business providers are listed in each category.  We seek businesses offering the highest quality of value and service to refer to our callers.  In response to each inquiry, the caller is provided  with up to three business referrals to help them deal with a particular caregiving concern. 

  1. Adult Day Centers - Adult day care centers provide care and companionship, for seniors who need assistance or supervision during the day. The program offers relief to family members or caregivers and allows them the freedom to go to work, handle personal business or just relax while knowing their relative is well cared for and safe.  Generally, the goals of the programs are to delay or prevent institutionalization by providing alternative care to enhance self-esteem and to encourage socialization.   

  2. Alzheimer and Dementia Care - Alzheimer’s disease is an irreversible progressive brain disease that slowly destroys memory and thinking skills and eventually the ability to carry out the simplest tasks of daily living. In most people with AD, symptoms first appear after age 60.  Symptoms begin with loss of memory and rational thinking and usually progress to total disability over a number of years. Its effects are mainly on the mind not the physical body. 

  3. Assisted Living Communities,A special combination of housing, personal services and health care designed to respond to the individual needs of those who require help with Activities of Daily Living. Care is provided in a professionally managed group living environment and usually includes private occupancy units, three meals a day, 24-hour staff availability to meet the individual's scheduled, and unscheduled needs and some medical care.

  4. Caregiver Support and Education - Day to day people involved in the care of an aging family member, need professional guidance and "how to" information, to manage their roles and responsibilities.  Generally, support and education for caregivers is available through books, video, cd, resource kits, helplines, websites, etc. 

  5. Continuing Care Communities - Continuing Care Communities allow seniors to "age in place," with flexible accommodations which are designed to meet their health and housing needs as these needs change over time. Residents entering Continuing Care Communities sign a long-term contract that provides for housing, services and nursing care, usually all in one location, enabling seniors to remain in a familiar setting as they grow older. If a resident becomes ill, they can temporarily transfer to the nursing unit, at no extra cost, and maintain an independent living apartment, if appropriate.   

  6. Eldercare Attorney - Elder law attorneys focus on the legal needs of the elderly, and work with a variety of legal tools and techniques to meet the goals and objectives of the older client.  The elder law practitioner handles general estate planning issues and counsels clients about planning for incapacity, with alternative decision making documents. Locating the appropriate type of care, including nursing home care coordinating private and public resources to finance the cost of care and working to ensure the client's right to quality care are all part of the elder law practice.

  7. Eldercare Planning - Eldercare Planning can help seniors maintain their important decision-making roles throughout their lives.  This may include getting answers to questions such as Where does the elder want to live? What financial resources are available? How does the elder want health decisions made?  Is a Guardian or Conservator necessary? What arrangements should be made when the elder dies?  Elder law attorneys focus on these and other related issues to help in the care of an aging family member.

  8. Estate Planning - Estate Planning is the process of planning for what will happen to a person's property after the person's death. Estate planning often requires the services of an attorney.  Estate planning is the process of accumulating and disposing of an estate to maximize the goals of the estate owner. The various goals of estate planning include making sure the greatest amount of the estate passes to the estate owner's intended beneficiaries, often including paying the least amount of taxes and avoiding or minimizing probate court involvement.

  9. Financial Planning - When it comes to elder care, financial concerns are sometimes the biggest concerns, even dictating health care, long-term care and other important issues.  That's because you can't provide any of that care without money.  Many personal financial planners and elder law attorneys are well versed in planning issues of the elderly. They can offer advice on financial strategies for retirement and paying for elder care. Professionals can also address investment and wealth transfer questions. While the cost of these professionals can be high, it is often offset by the ability to save money in the future.

  10. Geriatric Care Management - A Geriatric Care Managers is a health and human services specialist who helps families caring for an elderly loved one. Trained professionals in long-term care planning, social work, or psychology, with a specialized focus on issues related to aging and elder care. For example, they can conduct care-planning assessments, screen, arrange, and monitor in-home help and provide short or long-term eldercare assistance for those engaged in local or long distance caregiving, review financial, legal, or medical issues and offer referrals to geriatric specialists.

  11. Home Health Care - Home health care is recognized as an increasingly important alternative to hospitalization or care in a nursing home for patients who do not need 24 hour day professional supervision. Many people find it possible to remain at home for the entire duration of their illness or at least to shorten their hospital stay. In many cases readmission to the hospital can be prevented or delayed. A variety of health services are provided in a home health care program in the patient's home, under the direction of a physician. 

  12. Hospice and Palliative Care - Hospice and Palliative Care addresses the physical, spiritual, emotional, psychological, social, financial and legal needs of the dying patient and his/her family. A concept that refers to enhancing the dying person's quality of life. Hospice care can be given in the home, a special hospice facility or a combination of both.  Palliative care is NOT the same as hospice care. Palliative care may be provided at any time during a person`s illness, even from the time of diagnosis. And, it may be given at the same time as curative treatment. 

 

  1. Independent Living Communities - Independent Living communities offer an excellent option for those who are still very active, however, they may not be able to maintain their home anymore due to finances, physical maintenance, etc. They are similar to any apartment or single family development but they are equipped with special services such as security. They are most often community based and include various activities for seniors to enjoy. They are significant for allowing seniors to remain active and social as they age. 

  2. Investment Advisory Service - Particularly now the most wise investors know that the ups and downs of financial markets cannot be effectively timed. That’s where the insight of a professional advisor can help. He or she recognizes the important role that asset allocation, diversification and a long-term focus play in achieving investment goals.  

  3. Long-Term Care Insurance - Long-Term care insurance coverage can vary widely.  Some policies may cover only nursing home care. Others may include coverage for a whole range of services.  Like care in an adult day care center, assisted living, medical equipment, and formal and informal home care.  Long-Term care insurance premiums vary depending on your age, health status when you buy the long-term care insurance policy and how much insurance you want. 

  4. Long Term Care Planning - Choosing long-term care is a very important decision.  You should plan and think about long-term care before you need care or before a crisis occurs.  Planning ahead allows you the time to talk to your doctor about your health and any problems you may be having.  It is also very important to talk to your family about the long-term care services you might need one day, how much they may cost and how you will pay for them. 

  5. Medication Services – Medication services range from calls made by agencies to an elderly person to check up on them, and offer reassurance, medical prescriptive services offering discounts on their medication, to a drug store pharmacy.  Managing medication is critical to effectively caring for an elderly loved one.

  6. Medical/Non-Medical Healthcare - Homemaker service is extended to individuals who are unable to perform day to day household duties, and have no one available to assist them. Services include light housekeeping, laundry, limited personal care, grocery shopping, meal preparation, and shopping assistance. 

  7. Medical Supplies/Home Modification – This can involve durable medical equipment to home modification, all designed to increase adaptation to the living environment.   A range of products and technology designed to help elders or people with disabilities lead more independent lives. Examples include special telephones for people with hearing impairments, walking aids, elevated toilet seats, communication devices, etc.

  8. Nursing Homes - Nursing homes offer round-the-clock care if someone is too sick to live on their own, or if they need to recover after having an illness or operation. Some people stay for a short time in a nursing home and then go home. Other people may be sicker and need more care for longer. Nursing homes are licensed by the state to provide nursing care, personal care and medical services.  They provide meals, do your laundry and housekeeping.  Finally, nursing homes offer different kinds of activities like art classes and religious services to help residents socialize and make it a place they can call home.

  9. Pre-Planning Memorial Services - Since life comes with many uncertainties, a growing number of people have begun pre-planning their funerals, primarily to ease the burden of their death on their families. At first, this concept seems a little unsettling because people do not like to think about death, much less their own. However, people are beginning to recognize that making funeral arrangements while still dealing with the death of a loved one, is a very difficult experience. As a result, many men and women, of all ages, are making prior arrangements so that there are no questions and no decisions to make whenever that time comes.

  10. Real Estate Services - A Seniors Real Estate Specialist (SRES) is a real estate agent who specializes in helping the elderly transition to a new location. The specialist has been trained to recognize the special needs of seniors and understand the various living arrangements available to older people. Most of these specialists concentrate on selling the property and do not directly provide relocation services but they will arrange for companies, individuals or advisors who can provide these other services.

  11. Reverse Mortgage - A financial instrument that enables elderly homeowners to convert the equity in their homes to monthly income or a line of credit.   Give up title or take on a new monthly mortgage payment.  Reverse mortgages can be a good way for seniors to finance long term care needs and gain immediate access to needed capital.

  12. Rehabilitation Facilities -  Rehabilitation hospitals provide a multidisciplinary approach to goal setting, planning and delivery of patient care. The treatment team may include physicians, nurses, physical therapists, occupational therapists, speech therapists, respiratory therapists, social services, psychological services and orthotic/prosthetic services. Nursing care is available 24-hours-a-day. Therapies are provided throughout the day.

  13. Senior Relocation Services - From packing a senior's belongings to assisting older adults and their families with the emotional and physical aspects of relocation or aging in place.  A Senior Move Manager is the  professional to call.  They will provide the organization, sorting, move management and resettlement services you need.

  14. Transportation - Services that provide door-to-door transportation for people who may be elderly or disabled, who do not have private transportation and who are unable to utilize public transportation to meet their needs.  Also involves specialized transportation, such as a wheelchair accessible van, for seniors and other people with disabilities.